Returns and Exchanges Policy
Thank you for choosing Reiki Crystal. Please review our Returns and Exchanges Policy carefully.
Eligibility for Returns and Exchanges:
● You may exchange or return items for a refund (excluding shipping and special request charges).
● Items must meet the criteria outlined below and be returned within 7 days from the delivery date.
● Made to Order, customized, and personalized items are final sale and cannot be returned.
Shipping Fees:
● Orders below $200 are subject to standard shipping fees. Returns or exchanges will incur a minimum of standard shipping costs.
● Shipping fees are nonrefundable.
Free Returns or Exchanges (Orders Over $200):
● Orders over $200 qualify for free returns or exchanges on bracelets, jewelry, and small items (weighing 1 lb or less).
● Due to tax and duty regulations, we are unable to provide a shipping label from our side
Returned Merchandise Requirements:
● Items must be in new condition, in their original packaging, and include all packing material, warranty cards, manuals, and accessories.
● Any signs of wear, removal of product tags, or parts will result in refusal of your return.
Customized and Special Orders:
● Selected items may be considered a “Special Order” or “Custom Order” and are subject to final sale policies.
● Orders with a sale price equal to or greater than $2000 will be considered as special orders.
Refund Processing:
● Refunds will be processed within 5-7 business days from the day we receive the return.
● The actual refund time may vary and depends on the customer’s bank.
Final Sale Items:
● Please note that items marked as final sale are non-returnable and non-exchangeable.
Need Help?
We are here to help you. Contact our customer service team:
● Email us: liwu8533@gmail.com